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VoIP PBX System – Good Means of Communication for Small and Large Firms

VoIP telephone systems offer more or less the same features of conventional PSTN phone systems. One of the advantages of the former is lesser cost over the latter.  Common features include caller ID, voice mail, auto attendant, call forwarding and many others. Toll free numbers as well as local telephone numbers and are mostly powered by a VoIP PBX system. In case you were wondering, PBX stands for Private Branch Exchange.

One of the great things about the VoIP PBX system is the possibility of personalization and a bit of modification of the VoIP PBX system. The open standards together with this phone system’s technology can be applied into the existing system for additional security of confidential calls. Add-ons of a VoIP PBX system include card payment systems and technology to operate fax machines.

A general PBX system works by translating circuit switched outputs that came from the PBX system straight into IP packets. Data packets are then forwarded to the router and through different lines. In order to take advantage of this type of system, firms must have stable broadband internet to hold multiple calls with no disruptions. Smaller companies with not more than five employees require 90 kbps transmission for every telephone line. A more extensive VoIP PBX system may be necessary for firms with one hundred or more employees.

Firms opting to have a VoIP PBX system only require a small investment. Smaller companies will likely spend $1,000 or less for this communication system. Larger firms may have to spend more depending on the number of its employees and the nature of the company.

The distinct feature of VoIP PBX system is that conversations can be recorded and transcribed to text since all calls are digital. In this way, all calls can be reviewed which can be helpful in solving problems such as miscommunication within and outside the company.