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Using Auto Attendant Phones in Business

The professional image of companies or businesses are usually enhanced with the use of auto attendant phones. These types of phones are usually designed to provide high quality customer service and allows access to every employee in a very effective way. This is an automated call processing system that works like a phone operator or receptionist, attends to the calls, leaves messages, transfers and routes calls to different phone extensions.

Auto attendant phones and the virtual PBX system work together. There are many features of advanced communication that can be programmed to the answering device. Once a person makes a call, the system automatically greets the caller with a business message and then provides the caller with different call options or menus. The following features of automatic phone systems are: caller ID, call transfer, dial by name, call screening, speed dial, dial by extension, music on hold, direct inward dialing, call conferencing, call forwarding, and many others.

Features of auto attendant phones like the call forwarding and handling, makes your company look more professional and it enhances the business image. Customers can easily reach your business with just a number anywhere you may be. You are also allowed to record a personalized business greeting that can be played during and after business hours. You can also change the music on hold.

The communication features of auto attendant phones are flexible allowing better interaction of the customers and the business. It can also transfer any inbound calls to outside extensions effectively. Other features like fax and voicemail can be easily integrated to phones with auto attendant. Customization of auto attendant features is possible through an online call management system.

Managing the interaction between the business and the customers is now made easy with the use of auto attendant phones. This device can professionally handle all your business calls. You can choose from many host service providers that offer these types of phones for all your business needs.