Level One Communications
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General
Every CCS client MUST sign this form, in order to allow our technicians to perform work on their equipment.
CLICK HERE to download the printable version of this form, if you were requested to do so by our representative.
If you need to sign it and fax it back to us: Our fax # (602) 606-2890, or Email your signed copy to
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Backup your software and data: it is your responsibility to back up all software and data that is stored on your computer’s hard disk drive(s) and/or on any other storage devices you may have, prior to the arrival of the Level One Communications technician to your home or business, or prior to the remote support session. Level One Communications and/or its third party service provider shall not be responsible at any time for any loss, alteration or corruption of any software, data or files. Client agrees to waive Level One Communications of any lose of software and data
BUSINESS HOURS/ RATES AND OTHER FEES
Business hours: Standard service hours are Monday-Friday, 8:30 AM-8:00 PM and Saturday, 8:30 AM -2:00 PM. Sundays. National holidays and services preformed before and/or after business hours will be charged at “time and a half”. Business hours are subject to change. Please refer to our website for most current business hours.
Special call: A special call fee will be charged for un-scheduled appointments or an emergency service call. Most update special call fee rate is posted on our website.
Travel charge: Travel charges will apply for most locations. Travel charge is calculated at $1 per mile of travel from Click’s main address to the client’s service call location.
SERVICE TERMS:
Diagnosis: If requested by the client, and if Level One Communications has access to the client’s computer(s), Level One Communications will attempt problem diagnosis and a solution over the telephone or using some form of remote control for the regular remote support/ phone support fee, as posted on our website.
Remote control: Customer acknowledges that the remote support configuration, including installation of programs that will allow Level One Communications to troubleshoot the issues, might be installed and/or configured. This process shall be a non-separate part of the troubleshooting session, and customer agrees and acknowledges those installations.
An Adult Must Be Present At Residences or Business: For on-site services, a person of at least 18 years of age must be present during the entire time period services are provided. If a Level One Communications technician arrives at the scheduled service time and no adult is present, services may be denied and a cancellation charge equals to one service hour fee and travel charge fee will be assessed, and paid by the customer.
Access: Level One Communications Technicians must receive full access to the computer(s) and/or peripheral(s) to be serviced, access to the premises, your consent and cooperation to enter your residence or business, and a safe working environment, working space and electrical power. If a Level One Communications technician arrives at the scheduled service time and determines that he/she does not reasonably have the access, cooperation, or safe working area described in the previous sentence, services may be denied and a $98 cancellation charge and any travel charges will be assessed.
GENERAL TERMS:
Limitations to service: Level One Communications and/or its third party service provider reserves the right to refrain from providing any or all services ordered and instead may refund the customer’s payment, wholly or impart, on the basis that the minimum system requirements are not met or the technical needs (including wiring or overcoming physical or technical barriers) or other requirements of the customer are unusual or extensive and beyond the scope of this service agreement as reasonably determined by a Level One Communications technician and/or its third party service provider.
Backup: Backup your software and data: It is the customer’s responsibility to keep a backup, or to perform a back up of all software and data that is stored on client’s computer’s hard disk drive(s) and/or on any other storage devices/ media client may have, prior to the arrival of the technician to your home or business, or prior to the remote support session. Level One Communications and/or its third party service provider shall not be responsible at any time for any loss, alteration or corruption of any software, data or files. Client agrees to waive responsibility from Level One Communications of any lose of software and data. If client choose to have Level One Communications’ technician backup client’s data/ information, client is aware and agrees that all data being backed up should be monitored by and agreed by the client. Level One Communications is not responsible for any data loss.
Payments: All customers are to provide payment for all services/ sales provided by Level One Communications upon completion of work, in the form of check, cash, money order, cashier’s check or a credit card. In some cases, Level One Communications may agree to accept payment later then the service/sale date, and in this case, payment is due no later than 20 days from invoice date. This agreement must be in writing. Any payments received later than 20 days may be subject to a 15% late fee, and will be reassessed this late fee on a monthly basis, at the beginning of every 30 days period, until payment is received. Late fee will be assessed for NSF checks as well.Businesses may apply for a Net 30 term- please
contact Level One Communications for details. All hardware parts sold by Level One Communications are the sole property of Level One Communications until the payment and all bills are paid in full to Level One Communications.
NSF: Writing a bad check is against the law. Level One Communications will prosecute and bad check provider. Non Sufficient Funds checks (NSF) or voided checks will result in $25 fee, and client understands that by signing this agreement, client agrees to send payment immediately in case of NSF payment, or legal actions will be takes against the client.
Refund Policy: Hardware parts/ retail might be especially ordered for you and customized to your needs, and therefore may not be cancelled or returned for a refund. There is absolutely NO refund on software/ programs. Replacement for damaged software and/ or hardware will be available in most cases, mostly according to wholesaler’s / manufacture’s policies, and directly by contacting and communicating with the manufacture/s.
Delivery/ Shipping: Delivery deadlines of goods and services are estimated only, and can not be guaranteed.
Services Warranty: Most services are under warranty for 10 days from service date. If problem is due to misuse or fault of client during this 10 day period, client is subject to a regular service charge. After warranty period ends, any services provided will be billed at regular hourly rate.
Hardware/ Parts Warranty: For products bought thru Level One Communications with manufacturer’s warranty, client must contact the manufacturer for the warranty replacement or repair of the item. Level One Communications is not responsible for replacing the item or fixing the item that is under manufacturers’ warranty, unless specified otherwise in writing by Level One Communications.
Release of liability: By signing the form you affirmatively release and hold harmless Level One Communications and/or its third party service provider, from and against any loss, liability or damage that you or the business or the computer(s) or user(s) may suffer, including but not limited to any loss of any data and the non-functioning of any component or element of your computer equipment, or peripherals resulting from Click Computers Services and/or its third party service provider’s agents, partner’s and/ or third party service providers.
Expiration: This agreement, and all terms in this agreement, in whole or in part, shall be valid and agreed upon by both parties, and will be canceled ONLY after a written agreement signed by both parties. No other agreements or terms, whether in conflict or not, will cancel or change the terms on this agreement. The terms on this agreement are the most updated terms of service agreement terms of Level One Communications. Previous Terms Of Service agreements signed by you with Level One Communications are void, and the terms of this contract will take effect after signing it below.
Validity: This form is to replace any verbal or previous written agreement between both parties, and is effective from the day of signature.
Choice of law: This agreement is governed and interpreted by the laws of the state of Arizona.
Attorney’s fee provision: In the event that this agreement is subject to court action, attorney’s fees may be awarded to the prevailing party.
BUSINESS HOURS / RATES AND OTHER FEES
BUSINESS HOURS:
Standard Business hours are Monday through Friday, 8:00 AM - 5:00 PM. Saturday and Sunday by appointment only. National holidays and services preformed before and/or after business hours will be charged at “Time and a Half”. Business Hours are subject to change without notice. It is the customers responsibility to refer to our website for most current Business Hours.
EMERGENCY CALLS & UN-SCHEDULED APPOINTMENTS:
A special call fee will be charged for un-scheduled appointments or an emergency service call. Most update special call fee rate is posted on our website.
TRAVEL CHARGE:
A standard travel charge of $50.00 will be charged to all service calls. Travel charges covers Level One Communications traveling cost to get to your residence or business. Locations located greater than 25 miles away from Level One Communications main business address will be assessed an additional $1.00 per mile "barn-to-barn" fee.
SERVICE TERMS:
Diagnosis: If requested by the client, and if Level One Communications has access to the client’s computer(s), software(s), phone system(s), Level One Communications will attempt problem diagnosis and a solution over the telephone or using some form of remote control for the regular remote support / phone support fee, as posted on our website.
Remote control: Customer acknowledges the remote support configuration, including installation of programs that will allow Level One Communications to troubleshoot the issues, might be installed and/or configured. This process shall be a non-separate part of the troubleshooting session, and customer agrees and acknowledges those installations.
An Adult Must Be Present At Residences or Business: For on-site services, a person of at least 18 years of age must be present during the entire time period services are provided. If a Level One Communications technician arrives at the scheduled service time and no adult is present, services may be denied and a cancellation charge equals to one service hour fee and travel charge fee will be assessed, and paid by the customer.
Access: Level One Communications' technicians must receive full access to the computer(s) and/or peripheral(s) to be serviced, access to the premises, your consent and cooperation to enter your residence or business, and a safe working environment, working space and electrical power. If a Level One Communications' technician arrives at the scheduled service time and determines that he/she does not reasonably have the access, cooperation, or safe working area described in the previous sentence, services may be denied and a $50.00 cancellation charge and any Travel Charges will be assessed.
GENERAL TERMS:
Limitations to service: Level One Communications and/or its third party service provider(s) (a.k.a. "Sub-contractors") reserves the right to refrain from providing any or all services ordered and instead may refund the customer’s payment, wholly or impart, on the basis that the minimum system requirements are not met or the technical needs (including wiring or overcoming physical or technical barriers) or other requirements of the customer are unusual or extensive and beyond the scope of this service agreement as reasonably determined by a Level One Communications' technician and/or its third party service provider.
Software & Data Backup: it is your responsibility to back up all "Software" (Your programs) and "Data" (Your documents, pictures, music, etc) that is stored on your computer’s hard disk drive(s) and/or on any other storage devices you may have, prior to the arrival of the Level One Communications' technician to your home or business, or prior to the remote support session. Level One Communications and/or its third party service provider(s) (a.k.a. "Sub-contractors") shall not be responsible at any time for any loss, alteration or corruption of any software, data or files. Level One Communications' Client (You) agrees to waive Level One Communications of any lose of software and data.
Payments: All customers are to provide payment for all services / sales provided by Level One Communications upon completion of work, in the form of check, cash, money order, cashier’s check or a credit card (Visa, MasterCard, Discover). In some cases, Level One Communications may agree to accept payment later then the service / sale date, and in this case, payment is due no later than 15 days from invoice date. This agreement must be in writing. Any payments received later than 15 days may be subject to a 15% late fee, and will be reassessed this late fee on a monthly basis, at the beginning of every 30 days period, until payment is received. Late fee will be assessed for NSF checks as well. Businesses may apply for a Net 30 term - please contact Level One Communications for details. All hardware parts sold by Level One Communications are the sole property of Level One Communications until the payment and all bills are paid in full to Level One Communications.
NSF: Writing a bad check is against the law. Level One Communications will prosecute and bad check provider. Non Sufficient Funds checks (NSF) or voided checks will result in $25 fee, and client agrees to send payment immediately in case of NSF payment, or legal actions will be takes against the client.
Refund Policy: Special order items may not be cancelled or returned for a refund. There is absolutely NO refund on software / programs. Replacement for damaged software and / or hardware will be available in most cases, mostly according to wholesaler’s / manufacture’s policies, and directly by contacting and communicating with the manufacturers.
Delivery/ Shipping: Delivery deadlines of goods and services are estimated only, and can not be guaranteed.
Services Warranty: We warranty all of our services for a period of 14 days from service date. If a problem is due to misuse or fault of client during this 14 day period, client is subject to a regular service charge. After warranty period ends, any services provided will be billed at regular hourly rate. There are no refunds on services. However, we will gladly warranty our service either on site or remote (same as original) up to the same amount of previously billed hours.
Hardware/ Parts Warranty: Products bought through Level One Communications with carry the standard manufacturer’s warranty. Client must contact the manufacturer for the warranty replacement or repair of the item. Level One Communications is not responsible for replacing the item or fixing the item that is under manufacturers’ warranty, unless specified otherwise in writing by Level One Communications.
Release of liability: You affirmatively release and hold harmless Level One Communications and/or its third party service provider, from and against any loss, liability or damage that you or the business or the computer(s) or user(s) may suffer, including but not limited to any loss of any data and the non-functioning of any component or element of your computer equipment, or peripherals resulting from Level One Communications and/or its third party service provider’s agents, partner’s and/ or third party service providers.
Validity: It is the customer's responsibility to read through the Terms of Service. The Terms of Service apply to all business transactions.
Choice of law: This agreement is governed and interpreted by the laws of the state of Arizona.
Attorney’s fee provision: In the event that this agreement is subject to court action, attorney’s fees may be awarded to the prevailing party.
Terms of Service
