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Auto Attendants

The TalkSwitch auto attendant answers your phone and offers callers a range of interactive touch-tone choices that you configure any way you want. Your callers receive consistent, professional treatment even when you’re out or busy, and you save the time, money and frustration of answering and directing calls.

There are 9 levels of auto attendants (20 on systems with the PowerPack). You can use different greetings on each of your incoming lines, allowing sophisticated multi-tenant set-ups, different departments to have their own auto attendants, and automated distribution of frequently requested information such as your hours or location.

Record it yourself or get the professionals

You can record your auto attendant greetings yourself and change them any time, or you can upload professionally recorded files. TalkSwitch recommends the On Hold Network for highly professional recorded greetings.

Powerful, flexible control

You can configure your auto attendant to answer immediately or after as many as 9 rings, if you want a chance for your staff to answer first. You can have different lines answered after different numbers of rings, or with different auto attendants. And you have options for callers who don’t have a touch-tone phone or who don’t select any options at all.

Caller options at the auto attendant

When the auto attendant answers calls, callers can perform several options.

  • Dial any local extension with its 3-digit number
  • Dial any remote extension with its 3-digit number
  • Use the dial-by-name directory to reach an extension
  • Dial any ring group
  • Leave a voicemail message at any extension’s voice mailbox
  • Jump to another auto attendant
  • Listen to announcements